Big data: Making even call centers intelligent
Tweet Calling a company’s customer service department can be a frustrating experience. You might wait on hold for 20 minutes, …
Tweet Calling a company’s customer service department can be a frustrating experience. You might wait on hold for 20 minutes, …
Tweet Updated: Finland’s chilly weather might sometimes be depressing for residents and visitors, but it’s the major reason why the …
Tweet Startup content-delivery network Cotendo appears to have figured out a method for competing with larger CDNs such as Akamai …
Tweet Data centers might not be the energy hogs anticipated in 2010, but they’re still offering a growing market for …
Tweet There has been a lot of talk about consolidation lately because federal agencies have until Oct. 7 to present …