Get your hands off that contact info, says Facebook
Tweet The battle over who controls the information in your social graph — and specifically, who controls the email addresses …
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Open-Xchange releases a tool to export Facebook contact info
Tweet After Facebook successfully blocked a Chrome extension from importing your Facebook contacts into Google+, many were ready to give …
Microsoft Dynamics CRM a Leader in 2011 Magic Quadrant for CRM Customer Service Contact Centers
Tweet Microsoft introduces new Customer Care Accelerator, enabling customer service professionals to deliver enhanced customer service. Microsoft PressPass, Information for …
Windows Phone users hit by duplicate contact bug
Tweet Windows Phone users are reporting a strange contact bug that results in some contacts being duplicated. According to Microsoft …
Sponsor post: Sponsor post: From the Contact Center: Benefits of SIP-enabled VoIP for Improving Workflow and Communications Across Multiple Worksites
Tweet Contact centers that want to easily interoperate with other vendors, partners, and worksites must standardize with Session Initial Protocol …