Round-up for recently released Dynamics 365 Customer Service features unveiled March 3, 2020 by admin Tweet Microsoft’s update round-up for Dynamics 365 Customer Service goes over features that were made generally available in the past few months, including Smart assist, Pro-active chat, and more. Read more… Neowin Related Posts:Microsoft announces new Copilot features for…Microsoft teams up with Typeface to add AI features…New Copilot features in Microsoft Dynamics 365 Field…Microsoft reveals Copilot in Dynamics 365 Field…Microsoft Copilot for Service revealed to help…