Microsoft announces new Copilot features for Dynamics 365 Customer Service October 24, 2023 by admin Tweet Dynamics 365 Customer Service is getting a few new features centered around Microsoft Copilot, that are now in general availability alongside the new summarization feature that hit GA last month. Read more… Neowin Related Posts:Microsoft reveals Copilot in Dynamics 365 Field…New Copilot features in Microsoft Dynamics 365 Field…Microsoft Copilot for Service revealed to help…Microsoft teams up with Typeface to add AI features…Microsoft's Copilot introduces AI assistance for…